Before You Hit Send: Preventing Headache & Heartache

When Will We Learn?

With every sunrise comes plenty of new examples of people who hit send and soon regret it. Social media means what it says: it is social. Our methods of communication today allow our messages to be broadcast to potentially millions, from Auckland, New Zealand, to Oakland, California. But it's not only Twitter fanatics who can find themselves in trouble. Every single one of us could fall prey.

In this book, New York Times bestselling author Emerson Eggerichs shows how to prevent misunderstandings and, when verbal or written blunders are made, allow for understanding. Said another way, Before You Hit Send is about preempting others from getting the wrong idea and enabling them to get the right idea.

Emerson believes there are four things we must think through before communicating:

• Is it true?
• Is it kind?
• Is it necessary?
• Is it clear?

In all we say or write, we would be wise to ask ourselves these questions. When answered honestly, we uncover why we consciously or subconsciously get into communication disasters. And, says Emerson, we may be surprised what we discover about ourselves.